Ordering & Account Questions
Do I need an account to place an order?
You can check out as a guest, but creating an account allows you to view order history, track shipments, save addresses, and request quotes faster.
Can I request a quote instead of placing an order online?
Yes! You can request a formal quote for any product listed or unlisted on our store. Our team will review specifications and provide pricing and lead times.
Do you offer contract pricing?
Yes. Volume agreements and long-term supply programs are available for printers, labels, ribbons, printheads, mobile computers, and service plans.
Can I place a blanket order for labels or ribbons?
Absolutely. Blanket purchase agreements are common for high-usage customers who want fixed pricing and scheduled releases.
Do you ship internationally?
Yes! Please contact us for an international shipping quote. All international orders require a UPS, FedEx, or DHL shipping account, and pre-payment that includes a $25 wire transfer fee imposed by the bank.
Shipping & Fulfillment
How quickly do orders ship?
Stock items typically ship within 1 to 2 business days. Custom label orders vary based on production requirements. Expedited shipping options are available.
Do you offer next-day shipping?
Yes. We ship via major carriers including UPS and FedEx, with Next Day Air and 2-Day options available. Contact us for expedited shipping.
Can I track my shipment?
Yes. Tracking information is provided once the order ships.
Payments & Terms
What payment methods do you accept?
We accept major payment cards and approved credit terms for established accounts.
Can I apply for credit terms?
Yes. Credit applications are available for qualified businesses. Please contact us or your account manager to apply for terms.
